Do you, or someone you know need emergency assistance and financial relief measures as a result of the floods? The banks have put in place packages for customers who have been affected by the recent flooding in Queensland. For your convenience we have put together in one place the assistance package features and contact information for the following banks:
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The CBA bank activated its emergency assistance package for customers affected by this disaster. Key features of the banks special assistance package include:
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Providing changes to repayment arrangements for Commonwealth Bank home loan customers who may experience difficulties because of the flooding,
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Loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees,
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Considering requests for additional loans (including emergency credit limit increases) where, based on our enquiries, the customer could meet the additional repayments without financial difficulty,
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Expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance,
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Waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,
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Waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.
Customers seeking assistance should call 13 22 21 or visit www.commbank.com.au |
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NAB has also put in place a package of relief measures it will consider for NAB Retail and Homeside customers facing financial difficulty as a result of recent flooding in Queensland. The package includes:
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- Suspending home loan repayments
- Waiving fees and costs for withdrawing term deposits early
- Waiving home loan and personal loan application fees
- Providing existing customers with access to low 'honeymoon' home loan rates and waiving the application fee to change to another loan at expiry
- Waiving the establishment fee for restructuring business loans
- Credit card and personal loan relief where appropriate
- Support to restructure other existing bank facilities
All NAB Customers are eligible for support. For more information and assistance customers can call NAB Care on 1800 701 599, contact their banker directly or visit www.nab.com.au
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ANZ is committed to supporting our customers impacted by the flood crisis in Queensland. We are providing a support package to help impacted customers manage their finances during this time including: |
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Suspending repayments on all loans, including credit cards, for three months on request;
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Waiving all bank fees for impacted customers restructuring their finances, including accessing term deposits or for damaged business EFTPOS/credit card terminals;
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Access to dedicated call-centre staff (1800 149 549) specifically trained to help customers manage finances through a crisis; and
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Temporary adjustments to customer lending limits including credit cards to assist them to cope financially with unexpected costs arising from the floods.
ANZ will continue to monitor the crisis and review our support package for customers as more information about the impact of the floods becomes available.
For further information or assistance please call 1800 149 549 or visit www.anz.com
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| To assist customers seriously affected by the floods in Queensland, Westpac have put together a special flood relief package giving immediate financial assistance to affected customers. The package offers: |
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Affected customers with home loans may apply to defer repayments for up to 3 months
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Businesses with existing loans can request loan restructuring without establishment fees
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Credit card holders may request an emergency credit limit increase or defer payments to their card for 90 days
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No establishment fee and discounted interest rates on Personal Loans taken out for the purchase of replacement goods
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Waiver of interest penalties on term deposits for withdrawing funds
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Home and contents insurance holders may be eligible for emergency funds and temporary accommodation.
The Westpac home and contents insurance policy covers the defined event of ‘flood’. Affected property will be subject to normal policy terms and conditions.
If you wish to utilise these special relief measures or need assistance with lost credit cards, insurance or business loans, contact:
Westpac Assist on 1800 067 497 8am - 8pm AEST
Westpac Business Assist on 1800 067 497 8am - 6pm AEST
www.westpac.com.au
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